🎁 Gift tip
If you are unsure, choose the gift card instead: the person will be able to pick what they like from the shop 😉
(It will also save you a return/exchange with costs on your side.)
⏱️ You have 14 days to request a return or an exchange, under the conditions below.
1) Return or exchange request
Before sending anything back, contact me by email or through the contact form, and include:
- "Return request" or "Exchange request"
- Order number
- Product(s) concerned
- Reason (optional but very helpful)
2) Condition of the returned product
The product must be:
- in perfect condition
- odor-free (perfume, detergent, tobacco, etc.)
- with the tag still attached
⚠️ Inspection upon receipt
I film the unpacking of returned parcels as proof of the item's condition.
If the item is not in its original condition, no refund can be issued.
3) Returning the parcel
- Return shipping is at your expense and is not reimbursed.
- Use the name and address shown on the shipping label for the return.
- The refund (purchase price + shipping costs*), is issued after receipt and verification of the item’s condition.
4) Product exchange
- If you choose an exchange, you will receive by email a code for the value of your purchase (including shipping costs*).
You will enter it at checkout in the gift card section.
Special cases:
- If the new product costs more, you will need to pay the difference using another payment method.
- If it costs less, the remaining balance will stay on your code for 2 years, and can be used for a future purchase.
* If you return only part of the order, shipping costs are not refunded. Only the returned product is refunded.
5) Exceptions
Returns / exchanges are not accepted for:
- digital products (PDF patterns)
- personalized / made-to-order items
- products returned after the deadline or without prior request
If there is a problem (damaged product, mistake, missing item), write to me as soon as you receive it: we’ll find a solution.